Free general guidance
Call 020 3996 2898 to discuss a general mobile question. Guidance carries no service fee; your telephone allowance or normal call charges can apply. Availability is not guaranteed.
What to bring
Bring the provider name, the topic and an anonymous description of what is unclear. You can discuss terminology, the type of document to find or the question to put to the official provider.
What to keep private
Do not share passwords, one-time security codes, payment information, activation QR codes or account recovery answers. No account access is needed for general guidance.
For urgent account matters
Use a known official route for a lost device, suspected fraud, account action or service fault. This number is an independent information contact rather than a network helpline.
General guidance is free of a service fee. Your telephone provider’s normal call charges or allowance can apply.