Look at the situation
Use the provider’s own app or website for usage, billing and account changes. Confirm the app publisher and account identity; a household or supermarket app may be a different system from the mobile account.
Read the conditions
Never share a password, one-time code, payment detail or activation QR with us. A general discussion can use the provider name and an anonymous description of the question.
Choose the next question
Lost phones, suspected fraud, account amendments and service faults belong with official support. Our guidance cannot enter accounts, approve refunds or represent a network.
Keep official confirmation in view.
All explanations here are general guidance. Use your provider’s current instructions and service documents before taking action.
Official reading routes