Look at the situation
Decide whether the number is moving, being abandoned or remaining active elsewhere. Ask which termination or switching process applies. Do not lose a number before the intended transfer is confirmed.
Read the conditions
Download useful statements while access remains available. Check device repayment, equipment returns and linked services. A broadband or insurance agreement may survive a mobile change.
Choose the next question
Read the final statement and confirm collection instructions before ending a payment method. Cancelling a direct debit is not itself termination of the service contract.
Keep official confirmation in view.
All explanations here are general guidance. Use your provider’s current instructions and service documents before taking action.
Official reading routes